Refund policy

Our Commitment

At Nutraveen, we are committed to providing high-quality products and a reliable customer experience.

Eligible Returns

Returns are accepted only under the following conditions:

Incorrect items received
Incomplete orders
Products damaged during shipping

Return Timeframe

You must contact us within 5 business days of receiving your order to request a return.

Return Requirements

To be eligible for a return:

Products must be unopened, unused, and in original condition
Items must be suitable for resale
Return authorization must be obtained before sending any item back

Return Authorization

All returns require prior approval.
Returns sent without authorization will not be accepted.

Refunds & Replacements

Once the issue is reviewed, we may offer:

Replacement product
Store credit
Refund (when applicable)

Adverse Reactions

If you experience an adverse reaction, please contact us immediately.
We will guide you through a reporting process and evaluate your case individually.

Non-Returnable Items

We do not accept returns for:

Opened or used products (unless damaged in transit)
Products returned without prior authorization

Contact

To initiate a return, please contact our support team through the website.

We stand behind the quality of our products and are here to support you.